Head Massage Therapist

To lead, inspire and develop the Therapy Team while ensuring the consistent delivery of exceptional treatments, outstanding guest experiences and the highest operational, quality and luxury service standards. The Head Therapist is responsible for the daily operation of the Therapy Department, team performance, treatment excellence, training, quality assurance and continuous improvement, contributing to the overall commercial and operational success of the Spa.

 

ESSENTIAL FUNCTIONS

 

Leadership & Team Management

• Lead, motivate and inspire the Therapy Team to consistently deliver exceptional guest experiences.
• Conduct daily team briefings, communicating operational updates, guest preferences, VIP requirements and service priorities.
• Conduct regular one-to-one meetings with Therapists, providing coaching, performance feedback and individual development plans.
• Monitor individual and team performance, identifying development opportunities and implementing action plans.
• Foster a culture of teamwork, accountability, professionalism and continuous improvement.
• Support the recruitment, onboarding and mentoring of new Therapists.
• Support the Management Team in the daily operation of the Spa and assume operational responsibility for the Therapy Department in the Spa Manager’s 
• Lead by example, inspiring the team to consistently deliver the highest standards of luxury wellness, personalized service and operational excellence.

absence, when required.

 

Guest Experience & Treatment Excellence

• Deliver exceptional face, body and massage treatments in accordance with Marriott and brand standards.
• Ensure consistency and excellence in treatment delivery across the Therapy Team.
• Support Therapists with complex guest consultations and service recovery when required.
• Coordinate and oversee VIP treatments.
• Handle treatment-related guest concerns professionally and efficiently.
• Monitor guest feedback, treatment quality and guest satisfaction, implementing corrective actions where necessary.
• Ensure full compliance with Marriott Luxury Standards, Forbes Travel Guide Standards, LQA (Leading Quality Assurance) standards, departmental SOPs and brand treatment protocols.

 

Operations, Quality & Administration

• Oversee the daily operation of the Therapy Department.
• Ensure compliance with hygiene, Health & Safety, infection control and emergency procedures.
• Maintain and regularly update the Spa Treatment SOP Manual.
• Conduct regular quality audits of treatment rooms, equipment and operational standards.
• Conduct monthly stock counts of professional products, consumables and treatment equipment.
• Monitor inventory levels, expiry dates and proper storage of professional products.
• Prepare and submit purchase requisitions for professional products and operational supplies.
• Conduct monthly engineering walk-through inspections of treatment rooms and therapy areas, ensuring equipment functionality and coordinating follow-up actions with the Engineering Department.
• Ensure all treatment equipment is properly maintained, calibrated and operated in accordance with operational standards.

• Ensure treatment rooms are fully prepared and maintained to luxury 

   

      presentation standards.

• Report operational and maintenance issues promptly and follow up until completion.
• Collaborate effectively with Reception, Spa Attendants, Housekeeping, Engineering and other hotel departments to ensure seamless daily operations.

 

Training & Development

• Conduct treatment training sessions, practical workshops, coaching sessions and competency assessments.
• Support the onboarding and continuous development of the Therapy Team.
• Perform regular treatment observations and quality evaluations.
• Assist in the implementation of new treatments, protocols and Standard Operating Procedures.
• Collaborate with the Therapist Trainer and Spa Management to identify training needs and develop departmental training plans.

• Monitor the completion of mandatory training, treatment certifications and competency assessments.

   

Reporting & Commercial Performance

• Support the achievement of departmental revenue, productivity and retail objectives.
• Coach Therapists in professional treatment recommendations and retail opportunities.
• Monitor therapist productivity and departmental KPIs, identifying opportunities for continuous improvement.
• Contribute to the continuous improvement of treatments, operational procedures, guest journey and departmental performance.
• Support the implementation of seasonal promotions, new treatments and departmental initiatives.

• Prepare and submit monthly operational, quality, inventory, training and performance reports to the Spa Manager, highlighting achievements, 

  challenges and recommended action plans.

 

Personal Development

• Participate in all mandatory Marriott and brand training programs.
• Maintain all treatment certifications and professional licenses.
• Keep updated with industry trends, wellness innovations and luxury hospitality best practices.
• Continuously develop leadership, coaching and management skills.

 

JOB KNOWLEDGE, SKILLS AND ABILITIES

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Requires strong leadership and people management skills.
• Requires exceptional technical expertise in massage, facial and body therapies.
• Requires advanced knowledge of anatomy, physiology, contraindications and guest safety.
• Requires comprehensive knowledge of Marriott Luxury Standards, Forbes Travel Guide Standards, LQA (Leading Quality Assurance) standards and departmental Standard Operating Procedures.
• Requires excellent coaching, mentoring and training skills.
• Requires outstanding guest engagement, communication and problem-solving abilities.
• Requires strong organizational, planning and delegation skills.
• Requires excellent verbal and written communication skills.
• Requires strong product knowledge with the ability to recommend appropriate treatments and retail products.
• Requires commercial awareness with an understanding of departmental objectives and performance indicators.
• Requires excellent attention to detail and a strong commitment to quality and continuous improvement.
• Requires the ability to remain calm, adaptable and professional in a fast-paced luxury environment.
• Requires good knowledge in Microsoft Office applications and Spa Management Systems (e.g. Book4Time or equivalent).

• Must have advanced English (Degree in Proficiency) and native Greek language skills.

   

QUALIFICATIONS STANDARDS

 

Education

Bachelor’s Degree or Equivalent with specialization in Beauty Therapy, Massage Therapy, Aesthetics or an equivalent recognized qualification.

 

Experience

Minimum of four years in a major City Spa, or Luxury Hospitality Spa.

 

Licenses or Certificates

Must possess and maintain Valid professional qualification in Massage Therapy and/or Beauty Therapy, as required by local legislation.

 

Grooming

Must maintain a neat, clean and well-groomed appearance as per Marriott Standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.