Housekeeping Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Grupo Anjoca. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Coordinate, motivate and organise the work schedules of the housekeeping team, including Room Attendants, Housekeeping Porters and Assistant Housekeepers.

• Ensure strict compliance with Occupational Health & Safety regulations, promoting the correct use of Personal Protective Equipment (PPE) and safe, ergonomic working practices within the department.

• Conduct thorough inspections of check-out rooms, VIP guest rooms, occupied rooms and public areas to ensure full compliance with Sheraton brand standards.

• Oversee daily housekeeping operations and ensure that all cleaning policies, standards and procedures are consistently followed.

• Supervise the recording, safekeeping and return process of guests' lost and found items, in accordance with the brand's strict security protocols.

• Handle and resolve any guest complaints or requests relating to room conditions or housekeeping services with empathy and efficiency.

• Monitor and control stock levels of linen, guest amenities, uniforms and cleaning chemicals.

• Work closely with the Front Office and Maintenance Departments to ensure the timely release of guest rooms and the prompt resolution of maintenance issues.

• Prepare and manage the Housekeeping Department's annual budget, optimising labour, laundry and supply costs without compromising five-star quality standards.

• Take an active role in managing departmental expenses to achieve or exceed budgetary targets.

• At least 3 years of proven management experience within the Housekeeping Department, preferably as a Head Housekeeper or Assistant Housekeeping Manager, in five-star hotels, ideally within holiday hotels or resort environments.

• Fluency in both Spanish and English; knowledge of additional languages will be considered an advantage.

• Proven ability to manage large teams, resolve conflicts and work effectively under pressure.

• Familiarity with Opera PMS and analytical tools for monitoring online reputation and service quality.

• Good knowledge of occupational health and safety regulations, as well as hygiene and sanitation standards.

• Valid work authorisation in Spain.

• A key leadership position with significant responsibility and visibility within the organisation.

• Competitive salary package, commensurate with experience and the responsibilities of the role.

• An international working environment focused on excellence and quality.

• An excellent working atmosphere and opportunities for professional development and career growth within the company.

This company is an equal opportunity employer.

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