Intern Digital Field Marketing

The Intern, Digital Field Marketing is responsible for assisting the Digital Field Marketing team with the execution of defined services that support the area and hotels' digital business needs. 

This entry-level role will ensure the completion of defined tasks as requested by Managers who oversee a portfolio of hotels. 

The role will be looking after the hotels’ online marketing channels to maximise online presence and attribute to the hotels' performance.

The Intern, Digital Field Marketing will support the pull-through of activities and activations as defined by the programme schedules as set out by the Digital Field Marketing leadership team. This position reports directly to the Director.

CANDIDATE PROFILE 

Education and Experience 

• Strong attention to detail and organisational skills.
• Excellent written and verbal communication skills.
• Microsoft Office Suite knowledge, specifically Excel, PowerPoint, and Outlook advantageous.
• Ability to work independently and in a team environment.
• Internship program runs between 6-12 months and is designed for students, or recent graduates looking to kick-start a career in digital marketing.

• Load hotels offers as directed by the Centralized Workflow dashboard
• Build offers in MBOP (hotel offers / ancillary offers / MEOs and EEOs) as required
• Assist in the execution and implementation of deliverables, including audits, as outlined by the Centralized Workflow dashboard
• Support in optimizing content related tasks such as asset management, content score monitoring, and OTA content as outlined by the Centralized Workflow dashboard
• Reviewing of all hotel images on DAC to ensure they are 100% up to date
• Adding new images or removing old images from DAC
• Updating of outdated PDFs/Menus/Content/Events
• Actioning content updates in Product Catalogue or via ticketing through mPortal and Client Community
• Image and content updates on OTAs and Tripadvisor

• Support DFM team in pulling automated reports for participating hotels and distribute to relevant team member within set time frame.

• Publishing content optimization updates for hotels in the programme across the various platforms including Product Catalogue and DAC
• Opening and tracking tickets for meta data updates 
• Audit of HWS to ensure updates have been published successfully

• Works with all team members to guarantee supporting tactics are executed on-time and at a high-quality.
• Provides feedback to continually improve work processes and systems that support program execution.
• Establishes and maintains complete and up-to-date information 
• Attends training to increase subject matter expertise and deepen skills.
• Actively seeks out opportunities to learn more about the digital industry.
• Provide additional support as needed

• Attends and participates in all relevant internal and external meetings.
• Informs, updates, and provides information to managers and co-workers in a timely manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal teams and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At the time of application, applicants must have the legal right to work in the country in which they are based within the European Union. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.