Night Manager

Australia·Perthmid

OtherManager

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Quick Summary

Requirements Summary

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works,

Technical Tools

OtherManager

Lead the hotel's overnight operations, ensuring exceptional guest service and smooth hotel performance throughout the night
Oversee the Night Audit process and ensure all daily financial reports are accurate and completed on time
Assist guests arriving and departing the hotel through the check-in and departure process
Handle guest enquiries, requests and complaints, providing prompt resolutions and genuine service
Act as the senior hotel representative overnight, managing emergency situations and making operational decisions as required
Supervise overnight staffing levels to ensure guest service, operational needs and safety standards are met
Monitor hotel security and ensure compliance with hotel policies, procedures and brand standards
Be an expert on the hotel and the surrounding area, providing local recommendations to enhance the guest experience
Build and strengthen relationships with guests to encourage loyalty and future bookings
Understand the impact of overnight operations on overall property financial goals and contribute to achieving departmental objectives

Experience with OPERA Property Management System or similar
Previous experience in a Night Manager, Duty Manager, Front Office Supervisor or similar leadership role
Strong knowledge of hotel operations, night audit processes and guest service standards
Working rights in Australia
Excellent problem-solving and conflict resolution skills
Self-motivated, reliable and confident working independently during overnight shifts
Armed with smart solutions and a can-do attitude
First Aid and CPR Qualification

What We Offer

~1 min read

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Be part of Life with the Works, where you can enjoy flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

✓Grow, develop and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within Marriott International

✓Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

✓Opportunity to receive Employee Referral Incentives and get paid for working with your friend

✓Work for the Largest Hotel Network in the World, which values equality, diversity and inclusiveness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.