Quality Manager

The Person in This Role:

 

• Experience: Minimum 2 years of experience in guest services, front office, housekeeping, hotel operations management, or a related hospitality field.

• Coaches managers on adopting the Total Quality Management (TQM) leadership approach.

• Conducts audits to ensure compliance with company and brand standards.

• Makes and executes key operational decisions to support the achievement of property goals.

• Identifies and communicates key drivers of guest satisfaction for the brand's target customers.

• Advanced proficiency in both Polish and English, with excellent verbal and written communication skills.

• Responds to and effectively resolves guest complaints and service challenges.

• Leads property quality initiatives focused on meeting critical customer requirements.

• Supports the implementation of regional and company-wide best practices.

• Models and promotes service behaviors that meet or exceed guest expectations.

What We Offer:

Associates hired under an employment contract will have access to the full range of benefits offered by The Bristol, a Luxury Collection Hotel, Warsaw, including:

• Private medical care with Lux Med: The basic package (Comfort Plus) is fully funded by the Employer. Employees may extend their package and add family members at an additional cost.
• Lyra Wellbeing Program: Free, anonymous, and confidential psychological, legal, and financial support. Employees can quickly connect with specialists online or by phone through the Lyra platform.
• Group Life Insurance (Hestia): Employees may join the life insurance program on preferential terms, fully financed by the employee.
• Complimentary meals: Free lunches provided in the staff cafeteria.
• Marriott International Associate Discounts: Exclusive discounts on accommodation and dining services at Marriott International hotels worldwide, in accordance with Marriott policies.
• Transportation Allowance: After the successful completion of the probationary period (3 months), employees receive a monthly transportation allowance of PLN 50 gross.
• Multisport Card: Subsidized through the Company Social Benefits Fund (ZFŚS). The level of subsidy depends on the employee's social situation and ranges from PLN 30 to PLN 50 per month.
• English Language Classes: Complimentary group lessons at various proficiency levels, held twice a week on hotel premises.
• Employee Recognition Awards: Awards for outstanding achievements, exceptional engagement, and innovative ideas, in line with internal policies.
• Social Benefits Fund Support (ZFŚS): Financial support and seasonal benefits, including Christmas allowances and subsidies for cultural activities.
• Birthday Celebration Program: Employees receive a birthday gift in the form of two cinema tickets during their birthday month, provided they are actively employed on their birthday.
• Complimentary Laundry Service: Free laundering of work uniforms through the hotel's external laundry provider.
• Service Anniversary Awards: Recognition and celebration of every 5-year employment milestone within Marriott International.
• Employee Referral Program: Employees who successfully refer a candidate receive PLN 2,500 gross after the referred employee completes 6 months of employment, and an additional PLN 2,500 gross after a further 6 months, subject to the terms of the internal policy.
• Team-Building Activities: Opportunities to participate in company events, charity initiatives, and networking activities both within the hotel and across Marriott International properties in Poland.
• Extensive Learning & Development Opportunities: Access to mandatory and elective corporate training programs, as well as numerous internal and externally delivered courses.
• University Discounts: Attractive tuition discounts for undergraduate and postgraduate studies at WSB Merito University in Warsaw, under agreements established between the Employer and the University.