Revenue Manager

This position is responsible for the execution of revenue management processes and strategies that meet the company’s mission, standards and focus on continuous improvement, supporting the RMS Senior Leadership team to drive growth and results across the multi-brand portfolio. 

Responsible for coordinating the revenue management functions (pricing, forecasting, competitive assessments, etc. as identified in assigned Core Deliverables) and inventory strategy for hotels supported by the RMS Team. Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximized.

Takes the lead in deployment of key MI initiatives and system changes and works to execute market-wide strategies or promotions by specific deadlines. 

Provides revenue management functional expertise to designated hotels.

Location requirements: Contracted from London Regional Office however is a field-based role and therefore supports 100% remote working.

Language Requirements: High proficiency (speaking, reading and writing) in English is required.  Multi language capability would be

viewed as a bonus given the international nature of the business. 

Travel Requirements: Up to 20% business travel may be required.

• Responsible for coordinating the revenue management functions and inventory strategy for hotels across all brands, in alignment with agreed core deliverables. 
• Perform a range of tasks pertaining to the RM strategy of the hotel: training, analysis, auditing, research, report generation and software integration, including the preparation and initial analysis of weekly sales strategy packs. 
• Respond to, solve and make decisions on standard/routine business requests with limited risk. 
• Responsible for own work, with limited supervision following onboarding period, and contributing to team, department and/or business results. 
• Assist more senior associates in achieving business results by:
  • Utilizing technical knowledge and skills to enhance business processes.
    • Establishing priorities for self, and where appropriate, others. 
    • Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
    • Producing reports in response to internal and external requests for data.
• Demonstrate an awareness of personal strengths and areas for improvement and act independently to improve and increase skills and knowledge.
• Perform other duties as appropriate to the business. 
• Understand and deliver against MI revenue management initiatives and philosophies at all times. 

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major.  3 years’ experience in the revenue management discipline.

SKILLS & KNOWLEDGE

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports. 
  • Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
  • Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek additional information and where to look to find it.
  • Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.
  • Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
  • Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
  • Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At the time of application, applicants must have the legal right to work in the United Kingdom. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.