9d ago

Staff House Supervisor - The Lake Como EDITION - fix term

Italy·Comolead

OtherSupervisor

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Quick Summary

Overview

The Lake Como EDITION Nestled along the western shore overlooking the Bellagio mountains,

Technical Tools

OtherSupervisor

The Staff House Supervisor is responsible for supervising the daily operations of company-provided employee accommodation, ensuring that staff housing facilities are safe, clean, well maintained, and aligned with company standards. The role supports a positive living environment for employees by coordinating accommodation activities, assisting residents with housing-related matters, and working closely with Human Resources, Engineering, Housekeeping, and external service providers.

CANDIDATE PROFILE Education and Experience

High school diploma or GED; minimum 2 years of experience in accommodation, hospitality operations, housekeeping, employee services, or a related field.

Diploma or associate degree in Hospitality Management, Business Administration, Human Resources, or a related discipline; minimum 1 year of relevant experience.

CORE WORK ACTIVITIES Accommodation Operations

Supervise the day-to-day operations of staff housing facilities.
Coordinate employee check-ins, check-outs, room assignments, and room changes.
Maintain accurate accommodation records and occupancy reports.
Ensure room allocations are carried out according to company policies and operational needs.
Conduct room inspections before employee arrivals and departures.

Property Maintenance & Safety

Perform regular inspections of staff houses, bedrooms, and common areas.
Report maintenance issues and coordinate repairs with Engineering and approved contractors.
Monitor compliance with health, safety, fire, and housing regulations.
Follow up on reported issues to ensure timely resolution.
Support emergency procedures and incident reporting when required.

Resident Support & Employee Relations

Act as a key point of contact for employees residing in staff accommodation.
Respond promptly to accommodation-related requests, concerns, and complaints.
Promote a respectful and positive living environment.
Communicate and enforce staff house policies and standards.
Escalate significant resident issues to the appropriate department when necessary.

Housekeeping & Hygiene Standards

Monitor cleanliness and hygiene standards throughout all staff housing facilities.
Coordinate cleaning schedules and inspections of common areas.
Ensure housekeeping and sanitation standards are consistently maintained.
Verify that waste disposal and recycling procedures are followed correctly.

Administrative Responsibilities

Maintain housing inventories, room condition records, and key control logs.
Prepare occupancy reports and assist with accommodation-related documentation.
Support onboarding and offboarding processes related to employee housing.
Track maintenance requests and follow-up actions.
Assist with reporting and administrative tasks required by management.

Vendor & Contractor Coordination

Support communications with external suppliers and contractors.
Monitor completion of maintenance and service requests.
Assist in obtaining quotations and coordinating approved services.
Verify that contracted services are delivered according to agreed standards.

Team Support & Leadership

Support the Staff House Team in the implementation of accommodation policies and procedures.
Provide guidance and direction to housekeeping or accommodation attendants when applicable.
Assist with training new team members on staff housing standards and procedures.
Promote a culture of respect, safety, and accountability within employee accommodation facilities.

What We Offer

~1 min read

✓Gross Annual Salary: min 30,400 - 32,000 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year).

✓The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year.

✓TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract

✓Staff house accommodation on The Lake Como

✓Ticket restaurants – meal vouchers (each with a net value of €8 per working day)

✓Staff cafeteria

✓Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide.