D365 CE Technical Solution Architect (Technical Lead)

The D365 CE Technical Lead / Solution Architect owns the technical design and delivery integrity of enterprise CE/CX solutions across Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Dataverse, Power Platform, integrations, data migration, security, and AI/Copilot capabilities. This role partners with functional architects, delivery leadership, presales, and client stakeholders to translate business outcomes into scalable, secure, supportable, and governable Microsoft Business Applications solutions.

• →Lead end-to-end technical architecture for D365 CE and Power Platform programs, including solution topology, Dataverse design, integration patterns, security model, environment strategy, and ALM.
• →Own technical design authority across configuration, custom code, plug-ins, JavaScript, custom APIs, Power Automate, Power Pages, Azure services, and third-party integrations.
• →Partner with functional architects to convert business capabilities and process requirements into scalable solution components, reusable patterns, and implementation work packages.
• →Define and govern ALM, DevOps, branching, solution layering, release management, automated deployment, test strategy, and production readiness expectations.
• →Establish Azure DevOps expectations for work-item traceability, source control, build/release pipelines, deployment approvals, environment promotion, and auditability across client delivery teams.
• →Provide technical leadership to consultants, engineers, offshore teams, and client technical resources through design reviews, code reviews, build guidance, and issue resolution.
• →Assess integration, data migration, security, performance, licensing, and non-functional requirements early enough to identify delivery risk and shape practical options.
• →Support presales pursuits through technical discovery, architecture options, estimates, assumptions, risk language, ROMs, and SOW input.
• →Remain sufficiently hands-on to validate architecture feasibility during delivery, including design workshops, critical reviews, technical risk resolution, and transition from presales commitments into executable delivery plans.
• →Identify appropriate use cases for embedded Microsoft Copilot, Copilot Studio agents, AI Builder, and automation while applying responsible AI, security, and data governance considerations.

• 5+ years of hands-on experience with Dynamics 365 Sales, Customer Service, Dataverse, model-driven apps, Power Automate, Power Pages, and Microsoft Power Platform administration.
• Deep understanding of Dataverse security, business units, teams, roles, field-level security, auditing, data model design, and environment strategy.
• Experience designing integrations using APIs, Azure Integration Services, Service Bus, Logic Apps, Azure Functions, dataflows, virtual tables, Dual-write where appropriate, and/or third-party middleware.
• Working knowledge of Microsoft 365, Teams, SharePoint document integration, Outlook integration, Power BI, and Microsoft Fabric concepts as they relate to CE/CX programs.
• Ability to communicate architecture decisions to executives, business stakeholders, technical teams, and delivery leadership in plain business language.
• Recommended certifications: PL-600 equivalent/successor path where applicable, PL-400, PL-200, MB-280 or relevant D365 CE credentials, and Azure fundamentals or architecture credentials.

The CE Practice at MCA sits at the forefront of the firm’s innovation and growth strategy. We help organizations reimagine how they connect with customers by combining business transformation, modern cloud platforms, and AI-driven capabilities. Leveraging the Microsoft ecosystem — including Dynamics 365, Power Platform, and emerging AI technologies — our team designs customer engagement solutions that drive better experiences and stronger commercial outcomes. We are a collaborative, fast-growing team passionate about innovation, human-centered design, and building the next generation of customer engagement.