18d ago

Sr. Field Service Engineer / Implementation Specialist

United StatesUnited States·Lafayettesenior
Implementation SpecialistCustomer Success
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Quick Summary

Overview

We anticipate the application window for this opening will close on - 15 Oct 2026 Careers that change lives start here.

Technical Tools
Implementation SpecialistCustomer Success
We anticipate the application window for this opening will close on - 15 Oct 2026

What We Offer

~3 min read

Position Responsibilities:

• Lead Field Implementation efforts including significant travel to hospitals across the US

• Perform hands-on installation work at customer locations for all AC&M product offerings

• Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings

• Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies

• Effective communication both verbally and in written form,

• Conduct on-site IT trainings to hospital staff on our products  

• Provide guidance to customers on how best to configure their environment for our products

• Ensure installation work that meets highest quality and customer services standards

• Create/maintain installation documentation

• Provide “Level 2” technical support for all HealthCast products

• Must be available for after-hours or weekend support if emergency customer situations occur

• Provide technical input for our Sales Directors and Sales Engineers

• Develop and deploy hardware and software tools that optimize field installations and configurations

• Provide feedback to R&D on how to make products easier to deploy and support in the field

• Flexibility to travel to customer locations with minimal notice when needed

Must Have: Minimum Requirements

• Must possess Bachelors degree

• 10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologies

Nice to Have

• OEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, Drager

• A problem solving mindset

• Experience scripting

• Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience

• Networking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skills

• Sound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022.  SQL Server 2016, 2019, 2022

• Experience with using Active Directory for authentication and authorization

• Experience with virtualization technologies and cloud including VMWare and Azure

• Wi-Fi Experience, including 802.11 standards and certificates

• Desktop support of hardware & device imaging

• Security experience including and understanding of encryption protocols

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$95,200.00 - $142,800.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Requirements

~1 min read

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

‌

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 


Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 


Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 


If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 


If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

‌

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Location & Eligibility

Where is the job
Lafayette, United States
On-site at the office
Who can apply
Open to applicants worldwide

Listing Details

Posted
September 17, 2026
First seen
October 1, 2026
Last seen
October 6, 2026

Posting Health

Days active
4
Repost count
0
Trust Level
24%
Scored at
October 6, 2026

Signal breakdown

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Sr. Field Service Engineer / Implementation Specialist