~11d ago

CRM/ERP Administrator

United States·New Yorkmid

OtherAdministrator

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Build, maintain, audit, and document processes for the Market by Met Council ERP Collaborate with stakeholders to optimize functionality, reports, dashboards,

Requirements Summary

2–4 years of Salesforce Administration experience; Salesforce Administrator (ADM 201) certification required Experience configuring custom objects, fields, page la

Technical Tools

OtherAdministrator

What We Offer

~1 min read

Met Council has made significant investments in the technology that supports programmatic departments and clients. Market by Met Council is the Food Program’s custom-built, Salesforce-based ERP which includes our IMS, WMS, CRM systems and supports our B2C ordering platform. We are seeking an ERP Administrator to steward day-to-day demands and support its ongoing development. This is an exciting opportunity for a candidate who is passionate about building technology that serves people.

Responsibilities

~1 min read

→
Build, maintain, audit, and document processes for the Market by Met Council ERP

→
Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements

→
Serve as the primary point of contact for staff and end-user support — training on data entry, access, and system navigation, and resolving day-to-day issues with a service-first, customer-care approach

→
Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates

→
Configure and maintain user profiles, access, and security protocols

→
Track recurring support issues to inform training materials, documentation, and system improvements

→
Help align system activities with physical warehouse operations and daily maintenance processes

→
Scope and manage larger system projects as needed (e.g., new APIs)

→
Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience

Self-starter who is curious, proactive, and enjoys learning new tools and processes

Strong problem-solving skills, with a methodical approach to troubleshooting

Ability to prioritize and manage competing deliverables across support requests and projects

Ability to translate operational and warehouse workflows into system requirements

Strong communication and training skills, with a customer service orientation for staff of all technical levels

Detail-oriented, with strong data governance and documentation habits

Familiarity with food banking or emergency food service a plus; genuine interest in learning about the industry required

2–4 years of Salesforce Administration experience; Salesforce Administrator (ADM 201) certification required

Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools

Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus

Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards

Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus

Bachelor's degree in information systems, business, or related field preferred (or equivalent experience); nonprofit or food/logistics background a plus

Requirements

~1 min read

This position requires candidates to be located in New York and able to work on-site or on a hybrid schedule.

Compensation: $85,000 - $95,000 per year

Benefits: Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.