Program Support Intern — Housing & Family Stability Services

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.  

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! 

ESSENTIAL JOB FUNCTIONS: 

• Provides cross-functional support across housing navigation, case management, and program operations.
• Landlord Engagement: Research and contact landlords/property managers to grow housing inventory; maintain a landlord database (availability, requirements, mobility areas, pet policies, contacts).
• File Audits: Audit participant files for documentation completeness; summarize findings.
• Community Resource Mapping: Research healthcare, employment, benefits, legal, and behavioral health resources; build a resource guide for staff and participants.
• Case Management Support: Shadow Family Coaches; support follow-up, referrals, goal planning, and home visits using a strengths-based approach.
• Policy & Training Development: Review policies; help develop training materials, checklists, and onboarding guides.
• Program Development: Support outreach, workshops, satisfaction surveys, grant research, and partnerships.
• Skills Developed: Housing navigation, documentation/compliance, resource development, case management, rapport-building, program planning, and policy/training development.

TRAVEL TRANSPORTATION/MOBILITY REQUIREMENTS:  

• Travel is required within Chicago.

PHYSICAL DEMANDS:  

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.   

MORE ABOUT US:    

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.