Educational Coordinator (Toronto)

The Educational Coordinator plays a critical role in managing client satisfaction and facilitating knowledge transfer on urban farming practices.The coordinator will also play a role in co-managing urban farming projects across various locations within their region. Under the supervision of the Chief Urban Farmer, this position is responsible for overseeing the planning, supervision, and management of sites.

This role involves active participation in the communication and management of client accounts, ensuring successful farming operations and exceptional customer experience.

Client Experience and Marketing

• →Coordinate projects within the region.
• →Send communications, marketing materials, and content to clients.
• →Ensure client satisfaction and retention while identifying potential new opportunities.
• →Participate in gathering marketing content for the sales and marketing team.
• →Ensure that MicroHabitat’s brand is well-represented in all client interactions and operations.
• →Collaborate with other chief farmers and the sales team to drive client satisfaction and growth.

Facilitation of Educational Workshops and Activities

• →Lead and facilitate educational workshops and hands-on activities for clients on topics such as urban agriculture, vegetable and microgreen production, and best horticultural practices.
• →Support and guide clients in the practical implementation of their urban farming projects.

Horticultural Management

• →Oversee the full maintenance of MicroHabitat’s urban farms, providing clients with project information and horticultural advice.
• →Perform high-quality horticultural maintenance of urban farms.
• →Engage in educational activities and conduct courtesy visits with MicroHabitat clients.

Representation and Administration

• →Write reports and document the activities at each production site.
• →Maintain MicroHabitat tools and infrastructure.
• →Conduct regular maintenance and harvest visits to gardens in your region.

Project Management

• →Maintain cleanliness in all food production areas and at client spaces.
• →File operation reports and participate in operational process improvement.
• →Provide exceptional client service and communication throughout the season.

Operational Logistics Management

• →Maintain, assess, and track all equipment and infrastructure needed for operational success.

Off-season Responsibilities

• →Conduct end-of-season client reviews, identifying potential project expansions before winterization.
• →Plan for the upcoming season, ensuring smooth transitions and client satisfaction
  

Skills and Qualifications

• →Strong participatory leadership and team management experience.
• →Passion for urban agriculture with a clear vision for its future.
• →Excellent interpersonal, communication, and relationship-building skills.
• →Autonomy, versatility, and resourcefulness in managing tasks.
• →Strong sense of initiative, organization, and priority management.
• →Patience, empathy, and generosity in working with clients and team members.
• →Customer-oriented approach, with the ability to build trust and strong relationships with clients.