ServiceNow Product Architect

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

• →Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

• →8+ years of enterprise platform/application delivery experience, including 5+ years hands-on ServiceNow experience across architecture, configuration, integration, and lifecycle ownership.

• →Proven ownership of solution architecture in a large enterprise (multiple business units, tenants, or regions), translating business goals into scalable, secure, and supportable designs.

• →Experience leading architecture reviews, setting standards, and influencing senior business and technical stakeholders.

• →Current hands-on knowledge of Flow Designer, IntegrationHub, scoped applications, JavaScript, ServiceNow APIs/REST/SOAP, and security controls.

• →Agile product delivery experience (backlog refinement, prioritization, release planning); strong communication skills; able to work from Boise across US and global time zones.

• →Experience with the latest ServiceNow AI out of the box and non-ServiceNow capabilities including MCP, Tools, AI Studio, Now Assist Skills, Agents, A2A interactions, Agentic workflows and orchestration and similar.

• →Architecture/implementation experience across ServiceNow domains such as ITSM, ITOM, ITAM, CMDB/CSDM, AIOps, CSM, CRM, HRSD, SecOps, or SPM.

• →Experience with Service Graph, Discovery, Service Mapping, and CMDB governance/data certification.

• →Experience integrating ServiceNow with enterprise ERP/HR/CRM/identity/security systems in a 24x7 global environment, including release automation, deployment, and instance/clone governance.
  

• ServiceNow Certified System Administrator (CSA) — required or expected shortly after hire; Certified Application Developer (CAD) strongly preferred.

• Certified Technical Architect (CTA) or Certified Master Architect (CMA) highly valued; relevant Certified Implementation Specialist (CIS) certification(s) for the assigned portfolio preferred.

• ITIL 4 Foundation and Agile product certification (e.g., SAFe POPM, CSPO, PSPO) preferred.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.   

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