Branch Manager

Tanzaniamid

OtherBranch Manager

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Quick Summary

Overview

Description Lead, supervise, and motivate the branch team (Loan Officers, DC Field Agents, and support staff) to achieve set sales, portfolio quality, and customer service targets.

Technical Tools

performance-management

Lead, supervise, and motivate the branch team (Loan Officers, DC Field Agents, and support staff) to achieve set sales, portfolio quality, and customer service targets.
Oversee daily branch operations, ensuring efficiency, compliance, and adherence to company policies and regulatory requirements.
Develop and implement strategies to grow the loan portfolio while maintaining healthy repayment rates.
Monitor loan disbursement, portfolio performance, and collection efficiency; take corrective action when necessary.
Conduct regular performance reviews, provide coaching, and identify training needs for staff to enhance productivity.
Ensure early intervention on high-risk accounts through courtesy visits and proactive follow-up.
Build strong community and customer relationships to promote brand visibility and generate business opportunities.
Analyze branch performance reports and present findings with recommendations to the Regional Manager.
Safeguard company assets at the branch, including cash, equipment, and client files, by enforcing strict control measures.
Foster a positive, customer-focused work culture that aligns with Mogo’s values and service standards.