Customer Care Agent

• Receive and respond to emergency customer calls, messages, and reports promptly.

• Monitor incidents and escalate urgent matters to the relevant teams or authorities.

• Provide professional customer support during emergencies and high-pressure situations.

• Record and maintain accurate incident reports and customer communication logs.

• Coordinate with operations, security teams, and field staff when required.

• Follow company emergency response procedures and service standards.

• Assist customers with inquiries, complaints, and emergency-related support.

• Maintain confidentiality and handle sensitive information professionally.

• Support 24/7 operational coverage through shift work schedules.

• Perform additional operational or administrative duties assigned by management.