Debt Collection Admin -Phones

Key responsibilities 

1. Complete failed restructurings 

• Pull the daily list of restructuring requests that did not go through in the system. 
• Call each client to confirm their details, explain the agreed new terms and collect any missing information or payment needed. 
• Re-submit and complete the restructuring, then confirm it is reflected correctly on the client's account. 
• Escalate cases that cannot be completed (system errors, missing approvals, disputes) to the Soft Collections Manager or the relevant department, with full details. 

2. Phone unlock notifications 

• Call clients whose phones have been unlocked after payment and confirm the phone is working. 
• Remind them of their next due date and amount, so they keep paying and avoid another lock. 
• Record the call outcome and flag any client whose phone did not unlock for technical follow-up.