Field Collections Officer – Device Financing (Mogo Tanzania Launch)

Location: Tanzania

Reports to: Field Operations Manager

Role Type: Field Operations | Device Recovery & Customer Engagement

Help Protect One of Tanzania's Fastest Growing Fintech

Businesses

Mogo Tanzania is launching a high-growth smartphone financing business. As a Field Collections

Officer, you will recover financed devices from customers who have defaulted on their loan

agreements while representing the Mogo brand professionally.

Why This Role Is Exciting

• Join the founding team of a rapidly growing fintech business

• Work independently in the field with significant responsibility

• Receive training and career development opportunities

• Competitive salary with performance-based incentives

• Clear career progression into Team Lead and Field Operations management

Your Mission

• Recover financed devices in accordance with company policies

• Represent the Mogo brand professionally during customer interactions

• Protect company assets through accurate documentation and secure transportation of

recovered devices

• Maintain accurate case records and update company systems

• Collaborate with Debt Collection, Logistics, Customer Care and Operations teams

Key Performance Indicators

• Recovery Rate

• Successful Recoveries

• Recovery Success per Visit

• Cost per Recovery

• Documentation Accuracy

• Customer Complaint Rate

• Productivity Targets