Quality Assurance Analyst
TanzaniamidQuality Assurance AnalystLaboratory & Life Sciences
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Quick Summary
Overview
Description Evaluate inbound and outbound calls using approved evaluation scorecard. Conduct feedback sessions and provide detailed evaluation actionable feedback.
Technical Tools
Quality Assurance AnalystLaboratory & Life Sciences
- Evaluate inbound and outbound calls using approved evaluation scorecard.
- Conduct feedback sessions and provide detailed evaluation actionable feedback.
- Monitor compliance with customer service standards and company policies, within the call centre.
- Recommend coaching and training requirements.
- Participate in side-by-side monitoring sessions when required
- Participate in calibration sessions to ensure scoring consistency.
- Perform Mystery call to test understanding when there is a new product or need be
- Prepare daily, weekly, and monthly QA reports.
Location & Eligibility
Where is the job
Tanzania
On-site within the country
Who can apply
TZ
About this job
- Who can apply
- Tanzania
- Posted
- 94 days ago
Listing Details
- First seen
- August 7, 2026
- Last seen
- November 10, 2026
Posting Health
- Days active
- 94
- Repost count
- 0
- Trust Level
- 17%
- Scored at
- November 10, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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