Step up Head Clerk

About Us: 

Proudly serving our San Francisco Bay Area communities since 1986, Mollie Stone’s Markets is a local, family-owned grocery store chain. With over 38 years of exemplary performance, Mollie Stone’s Markets continues to make a difference in people’s lives through food. We succeed in the industry by ensuring we deliver a large variety of exciting and quality products in an attractive and positive environment. Our roots remain in healthy, natural and specialty foods. Mollie Stone’s Buyers work closely with local producers around the greater Bay Area to bring high quality products to every aisle. Our goal is to surprise and delight our customers.

We pride ourselves on being an employer of choice, and we are proud to offer competitive wages, paid time off, physical and mental health benefits, 401(k) or pension plan, as well as career training programs through our professional partnerships. As a local, family owned and operated business, we are grateful to our customers as they support our vision, which allows us to care for our employees by making a difference in their lives.

About the Role:

Mollie Stone’s Markets is looking for a Full-Time Step-up Head Clerk at our Tower location. The perfect candidate will be responsible for ensuring the effective daily operations of the dairy department, including product receiving, stocking, rotation, merchandising, cleanliness, and customer service. This role supports overall store excellence by maintaining product quality, adhering to food safety standards, and creating an organized, well‑presented department that meets company and regulatory requirements. The position may function as a department lead (Dairy Manager) or support staff (Grocery/ Clerk), depending on store needs.

Essential Functions:

• Effectively manages the store and supervises the employees in absence of Store Manager, Assistant Store Manager, and Second Assistant.
• Ensures store is secure, properly closed and prepared for the next business day.
• Ensures the store provides and achieves exceptional customer service and all related operational goals and objectives.
• Completes supervisory paperwork accurately and in a timely manner.
• Oversee the processing and stocking of new shipments.
• Handles emergencies and customer complaints.
• Process sales at register.
• Responsible key holder.
• Performs other duties as may be assigned.

Minimum Qualifications:

• Previous experience in grocery.
• Previous experience in a management role-at least one year.
• Ability to give exceptional customer service.
• Demonstrated leadership skills and ability to motivate and execute through others.
• Previous cash handling skills.
• Ability to make sound decisions when necessary and know when to ask for help.
• Strong written and oral communication.
• Intermediate computer skills.

Physical Requirements:

• Standing, walking, bending, reaching, and lifting for prolonged periods.
• Ability to lift, carry, push, or pull up to 50 lbs.
• Frequent exposure to cold temperatures in refrigerated cases and coolers.
• Ability to operate manual equipment (pallet jack, dolly, box cutter).
• Reaching: Up to 4 hours per day.

Pay Scale:

$30.66/hour depending on industry experience

About the Benefits:

• This is a union position with competitive pay.
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Life Insurance
• Employee Assistance Program
• Pension Program
• Commuter Benefits
• Employee Discount on Mollie Stone’s Purchases
• Paid Time Off

Why should you apply?

• You want to enjoy what you do.
• You know what it takes to provide outstanding customer service.
• You would like to join a local, family-owned company who values you.
• You get to enjoy and rely on great benefits and perks for you and your family.
• You’ll have opportunity to learn, grow and advance in your career.

Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Benefits, duties, responsibilities and activities may change at any time.