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$18.00/hour

Bilingual Customer Service Representative

United States·Des MoinesFull-Time, In Officemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat,

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Customer Support SpecialistCustomer

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 7000 Fleur Drive, Des Moines IA 50321

This position will start on Monday, November 30th.

Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.

Handle inbound and outbound customer service calls with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Fluent in Spanish and English (Spoken & Written)

High school degree or GED

1 year of previous customer service experience

Basic computer proficiency, including experience learning and using software in a work or school setting

Clear oral communication skills

Ability to deescalate situations and quickly resolve customer complaints

Prior experience adhering to company policies and showing core values

1 year of previous call center experience

Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams

Previous experience working with HIPAA policies and procedures

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion starting Day 1

Eligible for Referral Bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Location & Eligibility

Where is the job

Des Moines, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $37,440 a year; In line with the $37,440 median for Customer Support Specialist jobs on Jobera (1,151 salaries).
Who can apply: United States
Posted: Today
Employer: has 43 open jobs on Jobera.

Listing Details

Posted: October 23, 2026
First seen: October 23, 2026
Last seen: October 23, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 72%
Scored at: October 23, 2026

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Mom's Meals is a leading national provider of home-delivered, medically tailored meals designed to support the nutritional needs of individuals managing chronic health conditions or seeking convenient, healthy meal solutions.

Employees

1,001-5,000

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Salary

$18.00/hour

per year

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