Senior Operations Excellence Coach

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Overview

Senior Operations Excellence Coach 📍 Field based, with national travel and overnight stays📅 Permanent - Full Time - 40 hours💷 £51,000 + benefits At Moto,

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Senior Operations Excellence Coach

📍 Field based, with national travel and overnight stays
📅 Permanent - Full Time - 40 hours
💷 £51,000 + benefits

At Moto, we’re focused on delivering consistently high standards and a great experience for our customers, whichever site or brand they visit. We’re looking for a confident and commercially minded Senior Operations Excellence Coach to help turn that ambition into action.

This is a highly visible, field-based leadership role where you’ll lead and develop a team of Operations Excellence Coaches, while also supporting sites across your own geographical area. You’ll work closely with our Brand Leads and Operations teams to strengthen performance, build capability and deliver meaningful, measurable improvements across all our brands.

What We Offer

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✅ Time off: 25 days holiday pro rata

✅ Excellent bonus potential up to 20% of salary
✅ Exclusive discounts: Up to 55% off for you, your partner, and loved ones
✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅ Career development: Fantastic training opportunities, including funding for qualifications

This is an opportunity to make an impact across our wider business, helping our teams deliver consistently brilliant standards for our customers. You’ll have the scope to shape how operational excellence is delivered, develop a talented coaching team and influence improvements across all of our brands.

Responsibilities

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You’ll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales.

Just as importantly, you’ll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.

Leading, coaching and developing a team of Operations Excellence Coaches
Setting clear priorities and focusing activity on the areas of greatest opportunity and risk
Supporting sites through visits, audits, performance insight and practical coaching
Helping site leaders improve standards, compliance, customer experience and commercial performance
Building strong relationships with Brand Leads and Operations leaders
Translating business priorities into clear, achievable actions for coaches and site teams
Using data and site feedback to identify trends and improvement opportunities
Leading targeted improvement campaigns and tracking their impact
Identifying capability gaps and implementing practical training and development solutions
Ensuring learning and accreditation are embedded through ongoing coaching and follow-up
Providing clear, data-led reporting and actionable insight to senior stakeholders
Identifying and escalating significant safety, compliance and operational risks.

Is an experienced operational leader with a strong coaching style
Can lead, motivate and develop a geographically dispersed team
Strong knowledge of Brand standards
Understands how operational standards influence customer experience and commercial performance
Confident using performance data to identify priorities and drive action
Can build trusted relationships and influence stakeholders at different levels
Comfortable challenging constructively and holding others accountable
Can balance strategic thinking with practical, hands-on site support
Organised, adaptable and able to manage competing priorities
Is comfortable with regular national travel and overnight stays