CRM Support Analyst

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.

We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.

If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises

We are seeking an experienced CRM Support Analyst to support our Commercial Operation supporting our mission to drive user adoption, automate business processes and drive our Salesforce platform to be the version of truth for customers and pipeline. 

In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.

• Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types
• Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability
• Monitor system usage, adoption, and performance; proactively identify areas for improvement

• Act as the primary point of contact for Salesforce-related questions, issues, and enhancements
• Translate business requirements into scalable Salesforce solutions
• Build and maintain reports and dashboards to support sales performance and executive reporting
• Support lead, opportunity, account, and pipeline management processes

• Ensure adherence to Salesforce best practices, security standards, and data governance policies
• Create and maintain user documentation, training materials, and process guides
• Support onboarding and ongoing training for Salesforce users

• Demonstrable experience in driving user adoption of a system or platform 
• 1-3 years of hands-on Salesforce experience (Sales Cloud)
• Salesforce Administrator Certification is required or in progress
• Strong understanding of system processes (necessary guardrails and success criteria), data models, permissions, and access levels.
• Strong analytical, problem-solving, and communication skills
• Must be fluent in both written and spoken English and Arabic.

• Experience supporting Marketing, Sales and Customer Success teams
• Knowledge of Revenue Cloud 
• Advanced Salesforce certifications (e.g., Advanced Administrator)
• Experience working in a scaling or fast-paced environment
• Understanding of Salesforce data model, security, and reporting

• Technical troubleshooting and analytical thinking
• Deep understanding of GTM (Sales, Marketing, CS) processes
• Data governance and quality management.
• Ability to work independently and in partnership with GTM teams.