Coordinator Flight Crew - Long Island City, NY

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job description.

Position Summary: 

The Coordinator Flight Crew is responsible for all aspects of Flight Crewmember schedules within 48 hours and all operating pairings and open segments. The Coordinator ensures that during normal and irregular operations the integrity of the operation is maintained while ensuring compliance with the Federal Aviation Regulations (FARs) and company policies and procedures. The Coordinator demonstrates the highest level of customer service while coordinating with other departments and communicating with Crewmembers. 

Essential Responsibilities: 

Monitor and resolve operational disruptions and legalities within 48 hours, to Flight Crewmembers' schedules and pairings in accordance with Federal Aviation Regulations (FAR) and company policies and procedures   

Schedule and allocate Flight reserve resources for the assignment of open flying and operational coverage  

Communicate and coordinate with System Operations to resolve daily operational irregularities  

Continuously monitor company Electronic Mail 

Make close-in, critical Flight Crewmember notifications as necessary  

Maintain daily checklists and shift logs, and provide verbal briefing as necessary and assigned  

Complete other duties as assigned by Crew Services Leadership  

Other duties as assigned 

Minimum Experience and Qualifications: 

High School Diploma or General Education Development (GED) Diploma  

One (1) year customer service or office experience 

Demonstrate proficiency in math through a work sample during the hiring process 

Solid computer background including extensive use of Microsoft Office 

Ability to work independently with a sense of urgency and attention to detail 

Excellent organizational skills  

Available for occasional overnight travel (10%) 

Able to pass a pre-employment drug test 

Legally eligible to work in the country in which the position is located 

Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications: 

Bachelor’s Degree 

One (1) year of Scheduling and/or Operational Experience 

Successfully completed Crew Scheduler Initial Training and on-the-job training or working towards the completion of the qualification 

Strong verbal and written communication skills 

Strong mathematic skills 

Strong Customer Service Skills 

Experience with automated Crew Management Systems 

Thorough understanding of the Federal Aviation Regulations (FAR) Part 117 

Crewmember Expectations 

Regular attendance and punctuality  

Potential need to work flexible hours and be available to respond on short-notice 

Able to maintain a professional appearance 

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))  

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls  

Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities  

Equipment:  

Computer and other office equipment 

Work Environment:  

Shared work space, cubicle, fast-paced environment  

Shift work, support operations 24 hours per day/7 days per week, some weekend coverage 

Nontraditional work hours, shifts cover 24/7 flight schedule 

Irregular operations occasionally cause extended work days 

Physical Effort:   

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) 

Compensation:   

The base pay range for this position starts at $33.76 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.