Customer Service Rep - Remote - Call Center/Pension Plans Exp Req

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


This is a remote role, but the following locations are excluded:
OCONUS | Rhode Island | Montana | California | Washington State | Denver, CO | Illinois | Maryland | Massachusetts | Michigan | Missouri | Nebraska | Vermont


Required: Associates degree, 2 years of contact center experience, experience with pension and/or medical/welfare plans, plus all other qualifications. Must be able to work evening hours as required. 



Employer is searching for their next long-term Customer Service Representative to join the team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned.

Day in the Life

    Provides customer service assistance for situations regarding simple requests as defined in training. Responsible for maintaining high standards of quality and courtesy.

    Routinely suggests opportunities for improvement and supports the execution of such improvements.

    Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.

    Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, corrections, or other actions on the system are documented and records maintained.

    Responds to webmail inquiries within delegated authority.

    Initiates changes, corrections, or other actions in the system(s) within delegated authority.

    Prepares reports and similar documents; ensures that information is fully researched and accurate.

    Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.

    Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.

    Maintains effective working relationships with both internal and external clients.



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