Field Auto Damage Appraiser - New York, NY

Preferred Qualifications

You have 3-5 years' experience in auto collision estimating using CCC or Mitchell
You have a High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
A day in the life of the Field Auto Damage Appraiser, and what it takes to do the job!

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. 
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
The Recorder – Your Eye for Detail Keeps Everything on Track – In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.
Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Nassau County – Long Island, NY
Company Car
Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Training:

The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required training sessions, actively participate in virtual learning activities, and successfully complete the training program.

Notice of Licensing Requirement



Skills

Automotive Maintenance, Automotive Repair, Car Maintenance, CCC ONE, Negotiation, Repair Estimating, Vehicle Appraisals, Vehicle Evaluation, Vehicle Servicing, Vehicle Valuation, Written Communication



Compensation

Compensation offered for this role is 60,000.00 – 117,700.00 annually and is based on experience and qualifications.


The candidate(s) offered this position will be required to submit to a background investigation.

As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)