Field Service Engineer Simi Valley - Westlake Village CA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

 

Your Skills & Abilities (Required Qualifications)

2-5+ years of extensive hands-on Automotive Dealership Service Department , vehicle diagnostic or repair experience
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
Ability to create and provide specialized training
Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations.
What Will Give You A Competitive Edge (Preferred Qualifications)

10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Proficient user of Pico Scope
10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
Computer hardware set-up, internet and wireless communications experience
Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals:
A1-A9 plus Master Technician certification
T1-T8, plus Master Technician certification
L1, L2 and L3
Knowledge of LAN/WAN IT infrastructure
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.