Project Coordinator - Programs - Raleigh, NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Overview

The Project Coordinator will support the coordination and resolution of customer warranty issues involving medium- and low-voltage switchgear, transformers, E-Houses, and related electrical equipment.

This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting key data center and hyperscale customers.

Responsibilities

Coordinate warranty cases from initial escalation through closure.
Track case activities, priorities, deliverables, and contractual timelines.
Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
Provide timely status updates to customers and internal stakeholders.
Maintain case documentation and follow up on open actions.
Support corrective and preventive action activities with factory and Quality teams.
Coordinate with Field Service teams and vendors on materials and corrective actions.
Identify opportunities to improve warranty and service processes.
Travel up to 10% to support customer activities.
 

Basic Qualifications

Experience in project coordination, customer service, warranty, field service, or a related environment.
Experience tracking projects, customer cases, tasks, or deliverables.
Experience coordinating activities across multiple teams or stakeholders.
Experience communicating status updates to customers or internal stakeholders.
Proficiency with standard business and computer applications.
Ability to travel up to 10%.
Preferred Qualifications

Bachelor’s degree in engineering, Business, Project Management, or a related field.
Experience in the electrical, manufacturing, construction, or industrial industry.
Experience with switchgear, transformers, E-Houses, or related electrical equipment.
Experience with warranty, corrective-action, or field-service processes.
Experience supporting data center or hyperscale customers.
Experience with SAP, Salesforce, BIM, COMPASS, Procore, or similar platforms.
Strong organizational, communication, and problem-solving skills.
 
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.