Associate Director, Process Steward, Material Handling & Distribution - Hybrid

Global Clinical Supply (GCS) supports all Phase I-IV clinical programs and is accountable for the delivery of clinical supplies to clinical sites around the world. Business Process Management is an integral part of the clinical supply chain, engaged with the business for the design, assessment, and improvement of the end-to-end processes.  Business Process Management is responsible to assure that clinical supply chain processes are clearly defined and documented with respect to the physical and informational workflows, the roles and responsibilities of all stakeholders, and the use of any enabling tools or technologies. Business Process Management Team members enable the business with the tools and data to best inform process health, which drive increased effectiveness, efficiency and consistency.   Members are expected to remain actively engaged with User and Process Owner communities to assure that processes are performing as designed and meeting both ongoing and developing business needs.  The scope of the role includes processes that enable our interactions with other stakeholder groups across the clinical development environment. 

Global Process Steward is responsible for our Research Division's SAP solution and has global oversight to Process Development in GCS. This role has primary focus in Order to Cash (OTC) and Distribution and Logistics (D&L) functionality for the clinical supply chain and will have dual accountability to the Process Steward Organization and Clinical Supply Operations. 

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives
• Act as overall knowledge expert of SAP and Global Business Processes for assigned focus area
• Drive business challenges to resolution with system solutions across our company's Research Division network.
• Support Business case (Enhancement Prioritization Management Form) development and Demand Tracker for enhancement requests and prioritization
• Responsible for business process improvements, standardization, drive implementation and training of new processes.
• Responsible to build strong SME network and teams.
• Ensures integrity of a single global business process, reviews SOPs, and assesses process changes vs system impact
• Contribute to our company's GCS Global Process Steward Network partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads
• Support tier management and escalations for transactional issue resolution
• Collaborate with cross-functional teams to identify process driven opportunities to improve business performance and productivity
• Develop strong, trust based, collaborative relationships to drive change and execute on priorities with a diverse group of stakeholders

• Demonstrated expertise in system and business process design, including process analysis, optimization, and solution development, preferably within the pharmaceutical or life sciences industry.
• Experience supporting large-scale SAP implementations, including business process deployment, system enhancement initiatives, and/or master data migration activities.
• Hands-on experience with business processes.
• EWM implementation or working experience.

Current Employees apply HERE

Current Contingent Workers apply HERE

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is:

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.