Clinical Systems Implementation Team Lead

Clinical Systems Implementation Team Lead within BEO manages the full range of activities related to the successful validation, implementation, and adoption of applications that support our company’s clinical trials. These systems can be internally and/or externally facing, large or small, vendor or company developed and owned. The role also has people management responsibility for team members supporting similar activities. 

• →Partner with a cross-functional team of functional SMEs and end-users to independently assess emerging business needs and work with our Research & Development Division-IT to identify innovative solutions to meet the need.

• →Monitor technology trends to match the business needs, profile partners and vendors and map capabilities to requirements to enable business processes in alignment with the GCTO strategy.

• →Partner with various business functional stakeholders and our Research & Development Division-IT and create high-impact & high-value business cases for innovation opportunities and advance selected solutions from proof of concept to pilot and implementation at scale, ensuring required due diligence has been carried out, and the solution is audit/inspection ready, if applicable.

• →Collaborate with user experience experts and collect early and ongoing feedback from users to ensure solution being developed will provide optimum user experience once enabled.
• →Engage with business and IT sponsors to understand overall strategy for existing technology solutions to be able to develop and drive the technology and innovation roadmap.
• →Identify and manage the Key Performance Indicators (KPIs) to measure outcomes and success of technology solutions being implemented to improve clinical operations productivity and site and patient experiences.

• →As needed, provide workstream or sub-stream leadership or serve as a member for larger technology initiatives.
• →Create an effective change and communication plan for technology being enabled to support adoption of and to share best practices and lessons learned. 
• →Provide system ownership of assigned system(s) and all activities associated with such ownership.  Such activities may include system migrations and decommissioning.

• Manage team members that provide business system ownership of operational systems.   
• Ensure proper allocation of resources to maintain effective system support. 
• Identify need for and provide needed justification for additional headcount and if headcount is approved, work with HR recruiter to identify, interview and onboard the right candidate to fill the position.
• Conduct regular 1:1s and ad-hoc meetings to ensure priorities are defined and delivered as planned, provide ongoing constructive feedback, conduct performance reviews, and manage any risks and escalations.
• Obtain sufficient understanding of the applications being supported by team members to be able to proactively identify challenges, address any escalations, provide update to sponsors and serve as a back-up in case of staffing challenges.
• Discuss opportunities for development, job satisfaction and career planning with team members.
• Conduct check-in meetings with non-our Company's resources supporting the team about assignments and progress toward deliverables. Meet with partner line manager to discuss any relevant performance feedback.
• Ensure compliance to required training for all team members.

• Executing their role, with a focus on approving functional requirements, timely and quality completion of systems validation, implementation and operational activities; working with our Research & Development Division-IT and/or Vendor to prioritize enhancements and drive future roadmap to meet business needs.
• Working with our Research & Development Division-IT and vendors to establish secure and timely data flow from/to upstream/downstream systems and have monitoring in place as needed.
• Actively engaging in Platform and Information Governance teams as applicable.
• Ensuring adequate helpdesk support, case tracking and trending is in place to support business users for all applications in scope of the team.
• Performing business process impact assessments for new applications or enhancements to existing application and providing details to Business Process/Sub-process Owners to make necessary updates to the processes.
• Ensuring Inspection Readiness status, having and maintaining systems story boards, current BCP and SOPs and ongoing tracking of planned/completed system releases and Account reviews for applicable systems.
• Having ongoing collaboration with Regional Systems Business Leads and functional SMEs for optimum adoption and compliant use of applications.

• BS degree with or above10 years' experience;

• MS/MBA/JD degree with 8 years' experience; or PhD degree with 5 years' experience in Science, Clinical Research, Computer Science, or similar fields.

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Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.