Customer Service Representative - SuperSign (Foresight Group)

At Foresight Group, we bring together the best technology and decades of expertise to put images and messages on just about anything you can imagine. Foresight Group is a subsidiary of Reseda Group, a wholly-owned CUSO of Michigan State University Federal Credit Union. With locations in Lansing and Ann Arbor, we specialize in commercial printing, direct mail services, large sign printing, promotional items, and trade show displays. Go to our website, Foresight Group, to learn more about the history of our company! 

Foresight Supersign is seeking a motivated, dependable, and customer-focused individual to join our sales and support team. We are a full-service sign company providing a wide range of products and services, including custom signs, wide-format printing, and professional sign installation. This is an excellent opportunity for someone who enjoys working with people, solving problems, and learning new things. Previous experience in the sign industry is not required. We are willing to train the right candidate on our products, materials, production processes, and industry-specific software.

The ideal candidate is a strong communicator who is organized, detail-oriented, and eager to learn. This position works closely with customers, the sales team, graphic designers, and production staff to help ensure projects are completed accurately and meet customer expectations. Customer service is a priority in everything we do. We are looking for someone who takes pride in providing a positive customer experience and is willing to develop the knowledge and skills needed to succeed in a growing, fast-paced business.

• →Previous experience in customer service, retail, inside sales, order entry, or administrative support.
• →Familiarity with Microsoft Office applications, particularly Outlook and Excel.
• →Experience working with customers in a business-to-business environment.
• →Exposure to construction, building trades, printing, graphics, or manufacturing.
• →Experience learning new computer systems or business software.
• →An interest in developing sales skills and building long-term customer relationships.

Physical Demands and Work Environment:

• →Comfort performing tedious tasks – able to perform repetitive tasks for long periods of time.
• →This position requires onsite presence at the employee’s assigned location for all scheduled shifts.
• →May be required to remain standing, seated or stooped in a stationary position for an extended period.
• →Ability to operate standard office technology, equipment, and tools, which includes frequent use of a computer.
• →Frequently needs to move about inside or outside of an office area.
• →Exposure to potentially hazardous conditions. Receives detailed instructions and procedures to be followed to minimize the exposure.
• →Frequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.