Senior Business Communications Specialist

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview:
Develops and coordinates lines of communication within a line of business among employees. Implements policies and programs to increase employee awareness and knowledge of activities affecting employees.

Primary Responsibilities:
Works directly with business line management to develop, manage, implement, and evaluate internal communications, to include sales/service/operations, change management, employee engagement, and organizational initiatives.

Define and execute communication and change strategies that support Technology programs, partnering with cross-enterprise teams to drive awareness, alignment, and adoption.

Develop and implement stakeholder feedback mechanisms to capture insights. identify trends, assess effectiveness, and inform continuous improvement.

Establish and facilitate employee focus groups and engagement forums to build program awareness, support training, gather feedback, and strengthen adoption.

Plan and facilitate program events and engagement activities including program updates, change communications, and success recognition; develop run-of-show materials and coordinate with A/V and other delivery partners.

Develop executive-level presentations, newsletters, dashboards, and analytics that clearly communicate program progress, outcomes, risks, and key insights.

Translate complex Technology strategies, scope, and technical information into clear, accessible communications for non-technical and enterprise-wide audiences.
Identify, prepare and implement plans for significant organizational announcements and respond to employee inquiries.
Manage or maintain divisional and/or program intranet pages, including content design.
Lead the evaluation and potential implementation of new communication delivery channels.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Supervisory/ Managerial Responsibilities:
May serve as a team lead

Education and Experience Required:
Bachelor’s degree in communications or related field or equivalent in experience
Minimum of 5 years' communications-related experience
Relevant PC skills
Knowledge of contemporary communications channeled
Design and publication skills

Education and Experience Preferred:
Minimum of 5 years' professional communications experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Buffalo, New York, United States of America