2nd Shift Front Desk & Phone Customer Service Representative

This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.

• →Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• →Assuring friendly, courteous and accurate check-in and check-out of room guests.
• →Handle high call volumes while maintaining accuracy and excellent customer service.
• →Perform other administrative or customer support tasks as assigned.
• →Competent knowledge of the property, local attractions, and current activities.
• →Promote friendly, courteous, superior customer service.
• →Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• →Will be responsible for handling cash, credit and sales transactions.
• →Keep the front desk area and own station neat, tidy, and clean.
• →Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• →Understand safety and security procedures.
• →Work collaboratively with other departments to resolve customer concerns.
• →Stay up to date on company products, services, promotions, and procedures.
• →Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.

• High School Diploma/G.E.D Equivalent Required
• Must have a valid driver’s license and reliable transportation to work
• Must be at least 18 years old to apply
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication. 
• Spanish-speaking skills are a plus.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holiday.