Night Audit Agent

-Reports to the Front Desk Manager.
-Assuring friendly, courteous and accurate check-in and check-out of room guests.
-Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
-Competent knowledge of the property, local attractions and current activities.
-Promote friendly, courteous, superior customer service.
-Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
-Will be responsible for handling a high volume of cash, credit and sales transactions
-Keep front desk area and own station neat, tidy, and clean
-Monitor guest safety and service issues to provide the safest and most customer-oriented environment
-Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
-Other duties as assigned

REQUIREMENTS:

-Must be able to maintain and present a professional appearance
-A professional attitude is required at all times
-Must be honest and dedicated
-Must be able to maintain confidentiality and be trustworthy
-Exceptional oral and written communication
-Must possess excellent time management skills and strong communication skills
-Must be a team player and able to provide superior customer service
-Must be able to work weekends and Holidays