Front Desk Agent/Reservations Agent (1st Shift)

United States·Wisconsin Dellsmid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

7am-3pm, 8am-4pm, 9am-5pm**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs. Pay Rate: $15.00–$17.

Technical Tools

Front Desk AgentHospitality & Tourism

Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Agent!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.

We are looking for full-time, part-time, or seasonal employees to join the team!

Schedule: 7am-3pm, 8am-4pm, 9am-5pm
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Pay Rate: $15.00–$17.00 per hour

Responsibilities

~1 min read

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Welcome guests and assist with check-in and check-out procedures.
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Handle guest inquiries, phone calls, and reservation requests professionally.
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Create, modify, and manage reservations accurately.
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Provide information about resort amenities, services, rates, and policies.
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Respond to guest concerns and help resolve issues promptly.
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Process payments and maintain accurate guest records.
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Communicate effectively with other departments to ensure a smooth guest experience.
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Maintain a professional and welcoming front desk environment.

Requirements

~1 min read

Strong customer service and communication skills.
Professional, friendly, and guest-focused attitude.
Basic computer skills and attention to detail.
Ability to multitask in a fast-paced environment.
Previous front desk, hotel, or reservations experience is preferred but not required.
Must be available to work weekends and holidays.

If you enjoy working with people and want to be part of a team dedicated to creating memorable guest experiences, we would love to hear from you!

What We Offer:

On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Company-wide outings
Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/

Location & Eligibility

Where is the job

Wisconsin Dells, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $31,200–$35,360 a year; 10% below the $37,128 median for Front Desk Agent jobs on Jobera (478 salaries).
Who can apply: United States
Posted: 60 days ago
Employer: has 9 open jobs on Jobera.