Customer Support Specialist - Bilingual

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.

We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.

• Friday–Monday: 2:00 PM–12:00 AM ET

• Wednesday–Sunday: 4:00 PM–12:00 AM ET

• Saturday–Wednesday: 3:00 PM–11:00 PM ET

• Tuesday–Saturday: 11:00 AM–7:00 PM ET

• Friday–Monday: 9:00 AM–7:00 PM ET

• Monday–Friday: 4:00 PM–12:00 AM ET

• Friday–Tuesday: 7:00 AM–3:00 PM ET

• Wednesday–Sunday: 3:00 PM–11:00 PM ET

We hold a high bar for customer support and we’re proud of it.

Here’s what success looks like in this role:

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments

• Bilingual: Fluency in both English and Spanish

• Proficient with support tools like Zendesk or similar ticketing systems

• Customer-first mindset with a genuine passion for delivering exceptional service

• Excellent communication skills, both verbal and written

• Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do

• Make it Count: Act like an owner by focusing on the impact of your work

• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail

• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible

*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!