Booth teller- Botswana

At Mukuru, every transaction tells a story. Whether it's helping a family receive support from a loved one abroad or assisting a customer with their financial needs, our Booth Tellers play a vital role in creating positive experiences and building trust within the communities we serve.

We're looking for a customer-focused and detail-oriented Booth Teller to join our Botswana team. If you enjoy helping people, have a passion for service, and thrive in a fast-paced environment, we'd love to hear from you.

• Welcome customers and assist them with remittance transactions.
• Help customers complete required forms and understand Mukuru's products and services.
• Create a positive and professional customer experience with every interaction.

• Perform KYC checks and verify customer documentation.
• Process inbound and outbound transactions accurately.
• Verify and handle cash responsibly, ensuring all transactions comply with company procedures and regulatory requirements.
• Monitor transaction limits according to central bank regulations.

• Identify and escalate suspicious transactions.
• Support customers with Enhanced Due Diligence (EDD) requirements when necessary.
• Maintain high standards of compliance, security, and risk awareness.
• Conduct daily security checks and safeguard company assets.

• Perform daily cash balancing and cash-ups.
• Maintain accurate records and documentation.
• Ensure the booth is clean, secure, and ready for business every day.
• Collaborate with internal teams to support seamless operations.

• Grade 12 (Matric) or equivalent.

• Minimum of 1 year experience within the financial services sector.

• Excellent numeracy and cash-handling skills.
• Strong attention to detail.
• Professional and customer-focused approach.
• Good organisational and administrative skills.
• Ability to build strong relationships with customers.
• Knowledge of KYC/FICA requirements and financial compliance processes.
• Understanding of foreign currency transactions will be advantageous.