My Hero VA

• Support daily administrative operations within the insurance agency
• Assist with policy servicing and insurance related documentation
• Handle billing inquiries and assist in resolving policy billing issues
• Maintain accurate client records and account information within the database
• Manage inbound inquiries via phone from clients and prospects
• Proactively track and follow up on missing information, signatures, and documents needed to issue or update policies
• Perform data entry and general administrative support tasks as needed

Requirements

• Previous experience in insurance administrative support roles
• Strong organizational skills and attention to detail
• Excellent English communication skills (C1/C2 level, both verbal and written)
• Comfortable working with multiple software platforms and online systems
• Strong computer literacy and the ability to learn new tools quickly

Highly preferred

• Experience working within Personal Lines Insurance, particularly Homeowners and Auto Insurance
• Strong understanding of casualty insurance processes and terminology

Nice to Have

• Experience using HawkSoft and PL Rating software
• Experience handling insurance billing issues and payment-related inquiries
• Previous experience working remotely for a U.S.-based insurance agency

Location
Remote

Availability
Full-time (40h/week)
Must be available during U.S. Central Time (CST/CDT) business hours