Senior Director, Provider Experience

United States·New Yorksenior

OtherDirector

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Quick Summary

Overview

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.

Key Responsibilities

Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network. Be the voice of and advocate for the provider experience internally and externally.

Requirements Summary

A bachelor's degree or commensurate 4 years of experience 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry 7+ years experience collaborating and influencing at the executive level…

Technical Tools

OtherDirector

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the Role

~1 min read

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

Responsibilities

~1 min read

→Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
→Be the voice of and advocate for the provider experience internally and externally.
→Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
→Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
→Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
→Effectively communicate goals and findings and drive organizational change management.
→Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
→Leverage data to drive insights, root cause analysis and ROI assessments.
→Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
→Compliance with all applicable laws and regulations
→Other duties as assigned

Requirements

~1 min read

A bachelor's degree or commensurate 4 years of experience
15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
7+ years experience collaborating and influencing at the executive level
5+ years experience defining and deploying strategies for organizations at the company level

Nice to Have

~2 min read

Master's degree from top-tier program in business, health administration, or related field

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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