Provider Data Operations Supervisor

Hi, we're Oscar. We're hiring a Supervisor to join our Provider Data Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

The Provider Data Operations Supervisor coaches, develops, motivates a team of colleagues to support a best-in-class lean operation. The Supervisor partners closely with other departmental managers on driving objectives and key results in order to improve productivity, client satisfaction, and process efficiencies. They are also responsible for managing team reporting, identifying areas of improvement, as well as ensuring team output is meeting expectations.

You will report into the Manager, Provider Data Operations.

• →Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• →Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• →Conduct root-cause analysis on systemic issues and construct action plans to address
• →Maintains, analyzes, and communicates reporting on assigned team KPIs. Track monthly and quarterly to meet departmental objectives
• →Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• →Compliance with all applicable laws and regulations
• →Other duties as assigned

• 3+ years of direct people management experience
• 2+ years of experience in an operations role supporting production teams
• 1+ year experience using data to drive decision making and continuous improvement
• 3+ of Provider data experience with health insurance company
• Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL

• Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data 
• Experience supporting process improvement initiatives cross-functionally 
• Bachelor’s Degree
• Operational Excellence Certification (Lean Six Sigma or similar)