Implementation Associate

United States·New Yorkfull-timemid

Other

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Support Project Managers across critical delivery stages Partner with Project Managers to execute critical delivery tasks through live deployment Conduct troubleshooting to validate system settings,

Technical Tools

Other

About the Implementation Team:

Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.

The Role:

We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution.

Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line.

This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations. You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi. You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into.

What you'll do:

Support Project Managers across critical delivery stages

Partner with Project Managers to execute critical delivery tasks through live deployment
Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
Track and resolve technical inquiries in partnership with Engineering and Product
Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams

Build deep technical expertise in the Narmi platform

Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
Offer best-in-class guidance to financial institution staff regarding system capabilities

Impact an evolving delivery team and digital platform

Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you'll bring:

1-2+ years in a customer support, project management, or testing/QA role
A customer-obsessed mindset dedicated to driving client value
Demonstrated thoroughness and accuracy when tackling tasks
Excellent communication skills and comfort in customer-facing contexts
Curiosity to learn technical products and translate deliverables into customer impact
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
B.A. or B.S. degree

The expected annual base salary for this role is $80,000 - $90,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

Location & Eligibility

Where is the job

New York, United States

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: $80,000–$90,000 a year; 26% above the $67,500 median for Other jobs on Jobera (115,751 salaries).
Who can apply: United States
Posted: Today
Employer: has 14 open jobs on Jobera.