Chief of Rehabilitation Field Services

Dept of Health and Human Services

Blind Services

Rehabilitation Program Manager II (NS)

60043133

NC19

The Chief of Rehabilitation Field Services serves as a key member of the Division of Services for the Blind’s leadership team and provides statewide oversight for the Vocational Rehabilitation (VR) program. The position supervises VR program leaders and indirectly supervises staff across seven district offices while ensuring high-quality service delivery that supports employment outcomes for individuals who are visually impaired, blind, or deafblind.

Work includes collaborating with Division leadership, responding to audit requests, managing program operations, and leading policy development to ensure compliance with federal and state VR requirements. The role evaluates qualitative and quantitative data to identify program improvements and guides staff through training, consultation, and technical support. This position is based in Raleigh and provides ongoing statewide leadership to strengthen VR program performance and service outcomes.


Key Duties Include:
– Supervising VR program leaders, including specialists and area supervisors, and providing indirect oversight to staff across all seven district offices.

– Collaborating with Division Chiefs and upper management to support coordinated communication and effective delivery of services across all programs.

– Serving as the primary point of contact for auditor requests related to the VR program and ensuring timely and accurate responses.

– Providing education, guidance, and training to VR program staff to support effective service delivery and achievement of federal and state program goals.

– Acting as the primary program resource for the VR case‑management system, including troubleshooting issues and supporting staff use.

– Evaluating qualitative and quantitative program data to identify operational improvements and facilitating the implementation of recommended changes.

– Updating and developing VR program policies to ensure compliance with evolving federal and state requirements.

– Participating in meetings, trainings, and research activities to maintain up‑to‑date knowledge of VR program standards and expectations.

– Coordinating the completion of all VR program reports to ensure accuracy, completeness, and timely submission.

– Consulting with staff and clients on complex or challenging service‑delivery concerns and providing guidance to support appropriate decision‑making.

Tresha Walker