IT Infrastructure Engineer – RMA & Hardware Diagnostics

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  Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components

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  Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling

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  Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents

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  Conduct structured root cause analysis and document findings to prevent repeat failures

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  Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution

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  Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action

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  Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability

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  Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures

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  Validate replacement components prior to redeployment into production environments

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  Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes

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  Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment

• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems

• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades

• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics

• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent

• Proven experience managing hardware RMA processes and working directly with OEM vendors

• Ability to conduct structured root cause analysis and document technical findings clearly

• Familiarity with hardware monitoring systems and failure trend analysis

• Strong ownership mindset and ability to operate independently in mission-critical environments

• High proficiency in spoken and written English

• Experience performing board-level diagnostics and component-level repair (SMD rework)

• Familiarity with data center networking equipment and basic network troubleshooting

• Experience supporting GPU-dense or high-performance compute environments

Valid driver’s license