Solution Manager

Candidate should have bellow knowledge and skills:

• Resource should have knowledge in Sapio LIMS Application
• Must have hands on experience in LIMS Basic functions and Crystal Reports.
• Experience in building necessary documents that involves support related and business-related documents.
• Should have Knowledge on LIMS Architecture
• Should have experience in Sapio LIMS application Installation & Configuration
• Knowledge on the Oracle Database and able to write queries for fetching reports /trouble shooting.
• Liaise with Infra team, vendor, and fix application related issues.
• Experience in providing L1, L2 and L3 Level support with a good understanding of Change management process (bug fixes, customization changes, enhancements)
• Exposure to working in ITIL environment managing issues through Service Now, Remedy BMC and/or HP Service Centre.
• Analytical, Problem solving & Troubleshooting skills
• Transform user requirements into functional solutions
• Updating self-help documents so customers/employees can try to fix problems themselves.
• Good verbal & written communication skills
• Language: English

We Offer:

• Colaboración multicultural
• 100% Nominal Scheme
• Legal Benefits
• Benefits Package
• Wellness Program
• Professional development plan
• Multicultural collaboration

Brenda Catzin

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