Product Onboarding Specialist (Bengaluru, India)

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Quick Summary

Overview

At Netchex, we don’t just build software — our products power businesses and impact thousands of companies. Recognized as a leader in Human Capital Management (HCM), we’re redefining payroll, benefits, and workforce management with AI-driven automation and seamless UX.

Key Responsibilities

Develop a strong working knowledge of the Netchex product, including payroll, benefits, and related HCM modules Collaborate with other members of Netchex team on the onboarding setup process for new customers, ensuring accurate configuration of…

Technical Tools

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The Product Onboarding Specialist plays a critical role in ensuring new customers — and existing customers adopting new modules — are fully and accurately set up in the Netchex platform prior to go-live. This role blends strong product understanding with operational execution and requires close collaboration with the US-based Implementation team to manage multiple onboardings simultaneously and deliver a high-quality customer experience.

Responsibilities

~1 min read

→Develop a strong working knowledge of the Netchex product, including payroll, benefits, and related HCM modules
→Collaborate with other members of Netchex team on the onboarding setup process for new customers, ensuring accurate configuration of data, settings, and product modules prior to go-live
→Support onboarding of additional modules for existing customers, ensuring timely and correct setup
→Work closely with the Implementation team to align on requirements, timelines, dependencies, and readiness for go-live
→Access internal and external portals to collect required onboarding data and documentation
→Organize, validate, and upload customer data into Netchex systems following internal standards and best practices
→Ensure data accuracy, completeness, and compliance throughout the onboarding process
→Handle sensitive and confidential customer information securely and in compliance with policies
→Manage multiple onboarding projects concurrently while meeting committed timelines
→Create documentation, training materials, or process content as needed to support onboarding and knowledge sharing
→Continuously look for opportunities to improve onboarding workflows, efficiency, and quality

2+ years of experience in data entry, onboarding, implementation, or operational roles within Payroll, HCM, or HR technology
Ability to quickly learn and become proficient in complex software products
High attention to detail with a strong focus on data accuracy and quality
Proficient in Microsoft Excel, Microsoft Office Suite
Strong communication and collaboration skills, especially when working with cross-functional and geographically distributed teams
Ability to multitask, prioritize, and manage multiple onboarding engagements simultaneously
Customer-centric mindset with strong problem-solving skills
Preferred: Exposure to US Payroll processing, Working knowledge of Salesforce