IT Network Hardware Asset & Logistics Analyst

United States·Auburn Hillsmid

Other

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Quick Summary

Key Responsibilities

Monday - Friday 8am - 5pm. TRAVEL: No travel necessary Below is the pay range of this position for considered candidates based on

Technical Tools

Other

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What We Offer

~2 min read

✓Maintenance & Support Tracking: Track, renew, and audit hardware maintenance contracts (e.g., Cisco SmartNet, Juniper Care) in partnership with the IT Manager and procurement. Monitor coverage across sites, confirm it matches each facility's required Service Level Agreement (SLA), and escalate gaps or upcoming expirations.

✓Hardware Licensing Compliance: Track embedded hardware licensing (e.g., perpetual, subscription-based, or capacity-based network licenses). Verify that network gear has the required licenses before, during, and after deployment to field sites, and escalate compliance issues.

✓Deployment Logistics Coordination: Coordinate the shipment of critical, heavy, and sensitive network infrastructure. Work with network engineering, vendors, and freight partners to align arrivals with deployment schedules and site maintenance windows.

✓RMA & Spares Support: Open and track Return Merchandise Authorization (RMA) cases with OEMs and coordinate replacement shipments under active maintenance contracts during site network outages. Maintain spares inventory records and support replenishment of regional spares pools.

✓CMDB & Lifecycle Records: Maintain accurate CMDB records. Map hardware serial numbers to license keys, support contracts, physical locations, and expiration dates, and run regular data-quality checks.

✓Preventative Maintenance Tracking: Work with network engineering teams to log prescribed maintenance schedules, hardware refreshes, and firmware/hardware patch dependencies required by the OEM to maintain support validity.

✓Reverse Logistics & Secure Decommissioning: Coordinate the recovery of decommissioned network gear. Support license detachment and reuse, confirm factory resets, and schedule pickups with certified IT Asset Disposition (ITAD) vendors while maintaining chain-of-custody records.

✓Reporting: Prepare regular reports on contract coverage, upcoming renewals, inventory status, and open RMAs for the IT Manager and stakeholders.

Asset Management & Logistics: 2–4 years of experience in IT asset management, logistics, or network operations support, including exposure to hardware maintenance contracts and OEM support portals.
Contract & License Awareness: Working understanding of enterprise hardware support structures (e.g., 8x5xNBD vs. 24x7x4hr response times) and hardware-bound software licensing.
Technical & System Proficiencies: Familiarity with enterprise CMDB/ITAM tools (e.g., ServiceNow, Flexera). Experience with OEM vendor portals (e.g., Cisco Commerce Workspace / CCW) is preferred.
Hardware Vocabulary: Working knowledge of physical network components (form factors, chassis modules, power supplies) sufficient to communicate inventory and maintenance needs with engineers and vendors.
Logistics Exposure (Preferred): Experience coordinating tech freight, working with freight forwarders, or supporting cross-border shipments and customs documentation.

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use. Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools. Ability to view and read information on computer screens and printed materials, including the ability to adjust focus. The position requires prolonged periods of computer use and viewing a computer screen.

WORK ENVIRONMENT: On-Site

EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required. Hours: Monday - Friday 8am - 5pm.

TRAVEL: No travel necessary

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$75,000—$75,000 USD

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Location & Eligibility

Where is the job

Auburn Hills, United States

On-site at the office

Who can apply

About this job

Pay per year: $75,000 a year; 10% above the $68,210 median for Other jobs on Jobera (133,430 salaries).
Who can apply: United States
Posted: Today
Employer: has 78 open jobs on Jobera in 8 countries.