Technical Support Engineer

United States·Washingtonmid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

Requirements Summary

Bachelor’s degree preferred. Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS. Experience working with MS Office suite including email clients (outlook).

Technical Tools

Technical Support EngineerCustomer

Responsibilities

~1 min read

→Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
→Respond to queries either in person or over the phone.
→Respond to email messages for customers seeking help.
→Walk customer through problem-solving process.
→Install, modify, and repair computer hardware and software.
→Run diagnostic programs to resolve problems.
→Install computer peripherals for users.
→Follow up with customers to ensure issue has been resolved.
→Gain feedback from customers about computer usage.
→Run reports to determine malfunctions that continue to occur.

Requirements

~1 min read

Bachelor’s degree preferred.
Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
Experience working with MS Office suite including email clients (outlook).
Experience with ticketing systems and helpdesk processes.
Experience in supporting proprietary software.
Experience with Active Directory, printers, anti-virus, backups.
Hands on experience with diagnosing and resolving basic technical issues.
Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
Experience working in 24x7 environment.