Residential Manager

NFI Massachusetts, Inc., a non-profit human services organization, is currently seeking a Residential Manager for one of its residential youth programs located in Wilmington, MA.

Milestone provides safe, therapeutic, short-term residential placement for male and female youth age 12-18. The program serves youth and families struggling with issues that include emotional disturbance, trauma, family conflict and behavioral issues such as truancy, running and substance abuse. 

The program works with youth and families in crisis, providing them with opportunities to assess, stabilize and work together to create a strong plan for the future. The program provides crisis intervention, intensive family treatment, clinical assessments and assessment-based recommendations for further treatment. Services include onsite educational and therapeutic groups to address topics like anger management, life skills, healthy relationships, coping skills, substance abuse and anxiety management.

• →Participates in the planning and implementation of the daily activities schedule.
• →Assists in developing, executing and reporting on client treatment plans.
• →Leads staff meetings and/or clinical meetings.
• →Provides individual supervision to assigned staff on a weekly or biweekly basis.
• →Provides 24-hour on-call coverage as assigned.
• →Screens applicants for open positions and assists with interviewing, hiring and onboarding.
• →Ensures the fiscal integrity of client and program funds.
• →Ensures that program staffing is adequate and manages schedules accordingly.
• →Ensures accurate and timely internal and external reporting for all programmatic needs/requirements.
• →Oversees facility and vehicle maintenance and upkeep as assigned.
• →Oversees food services component as assigned.
• →Demonstrates the ability to perform oral and/or physical interventions in the event of a client crisis, per program/contract requirements.

• Associate's degree in psychology, sociology or other related field of study
• Experience working with a similar population and/or a similar program preferred.
• Excellent interpersonal, oral and written communication, conflict resolution and team building skills.
• Valid driver's license and a reliable vehicle is a must.

NFI Massachusetts offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental & Vision Insurance (multiple plan options)
• 403(b) Retirement Plan with potential employer match
• 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave
• Company-Paid Life & Long-Term Disability Insurance
• Tuition Reimbursement (up to $2,500 per year)
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAPs)
• Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
• Employee Referral Bonus Program

NFI Massachusetts Inc., is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.

NFI Massachusetts participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.