Customer Service Officer

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to provide a high-level of customer service to visitors in line with NGV Service Standards.

You will be responsible for providing a welcoming and engaging environment for all visitors, in particular school groups, families and children, in a respectful and encouraging manner. Other key responsibilities include:

• Operating the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, process new Memberships, and renew Memberships.
• Contributing to the successful delivery of children’s exhibitions, ensuring engaging, high-quality experiences that are accessible, enjoyable and memorable for children and families.
• Assisting with the delivery of participatory exhibitions, learning programs, and installations. Maintaining work areas in a neat and orderly manner.
• Building and maintaining supportive working relationships within the organisation.

To be successful for the role you will be enthusiastic and committed to delivering quality customer service, this includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards, cooperating and working well with others in the pursuit of team and departmental goals.

You have exceptional verbal and written communication skills, clearly explain information, receive feedback and maintain a polite and considerate manner when assisting others. You understand and actively support change, are adaptable and open to new ideas, contribute suggestions and remain calm and in control under pressure. You act with diplomacy and can maintain confidentiality on all information relating to NGV business. You possess a flexible and cooperative approach to teamwork.

You have a current Working with Children Check, or the ability to obtain one.

Knowledge of the visual arts would be an advantage.

For more details, please refer to the attached role statement.

To apply for this role, please go to ‘Apply’ and include the following documents in your application:

• A resume/CV
• A cover letter
• A statement addressing the key selection criteria in the role statement

Applications close at 5pm on 10 November 2026.

If you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments, such as the role statement, in an accessible format (e.g., large print), please contact the People and Culture team at job.applications@ngv.vic.gov.au or by using the National Relay Service on 133 677 and asking for 03 8620 2222.

Advertised: 27 Oct 2026 AUS Eastern Daylight Time
Applications close: 10 Nov 2026 AUS Eastern Daylight Time

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