Access Facilitator

As Access Facilitator you will perform a key role in supporting the delivery of an efficient and accurate permit application process including alignment to business priorities of safety and compliance and provide advice as it relates to heavy vehicles, infrastructure and technology solutions to support complex applications and case management

• →Review and progress application processes across vehicle classes and combinations whilst ensuring that they are progressed in a timely and efficient manner.
• →Assist with development and implementation of demand management strategies to ensure the NHVR delivers a cost-effective service to its customers, the heavy vehicle industry and our government partners.
• →Build and maintain effective working relationships with industry representatives, customers, and government partners.
• →Contribute to advice to the Access Leadership Team with the aim of enhancing vehicle access to the transport network at a national level.
• →Contribute and participate in negotiations, customer complaints and professional relationships with government agencies (federal, state and local), industry, community and other stakeholders.
• →Provide advice to customers about the vehicle permit application process, vehicle standards, and regulatory requirements including the HVNL, road, vehicle and travel conditions.
• →Deliver exceptional service to external and internal stakeholders and customers via the provision of accurate information in a clear and effective manner and ensure risks are identified and managed.

This role is being offered as a 2-year maximum term contract and is open to candidates across Brisbane & Adelaide.

To be successful in this role you will possess:

• Demonstrated ability to contribute to a collaborative and highly effective team to ensure customer service standards are achieved.
• Demonstrated interpersonal skills and the ability to develop and manage effective relationships with customers and key stakeholders.
• Developed oral and written skills.
• Demonstrated ability to manage priorities, deliver quality outcomes including attention to detail and within timeframes.
• Developed analytical, problem solving and evaluation skills and the ability to apply sound judgement to decision making.
• Demonstration of, or the ability to rapidly acquire, a sound working knowledge of the NHVR and relevant legislation, policies, and procedures.

• Experience within a customer/client focused commercial organisation.
• Qualifications in a relevant field (e.g. business management, transport and logistics, project management, leadership)
• Understanding of the Heavy Vehicle National Legislation and experience in its application to the Heavy Vehicle industry.