Senior Customer Service Representative

United States·North America/usa/minnesota/mankatosenior

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Serve as point of contact for customer inquiries and requests on new and existing orders. Collaborate with production, supply chain, and account managers to deliver excellent customer experience.

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Customer Support SpecialistCustomer

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.

With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.

Job Description

Shift: 1st Shift

Days of Work: Monday - Friday

Work Hours: 8:00am to 5:00pm

Work Location: On-Site (Mankato, MN)

Starting Salary: $26.35 - 36.88/hr

Pay Frequency: Bi-Weekly

At Nidec, we prioritize our team's well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us.

Competitive Compensation: Attractive salary with additional bonus opportunities.
Health and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day.
Retirement Savings: 401(k) plan with a best in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future.
Work-Life Balance: Generous time off package, including PTO and holidays.
Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.

Reporting to the Senior Customer Service Manager, the Inside Sales Representative provides more accurate and efficient customer service to assigned distribution, OEM customers as well as general customers of Nidec Motors Corporation by offering more extensive knowledge of the product and processes when providing end to end inside sales support from inquiry handling to complete order processing.

Responsibilities

~1 min read

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Serve as point of contact for customer inquiries and requests on new and existing orders.
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Collaborate with production, supply chain, and account managers to deliver excellent customer experience. Building strong relationships within our organization will be very important.
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Proactively communicate status updates, changes, issues, or delays to client.
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Responsible for order management from the point of entry until receipt of client. The ISR is responsible for knowing all updates or changes to orders.
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Build strong relationships with key clients
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Lead weekly customer facing meetings with key accounts. This includes preparing order status reports and addressing business plans in place within different departments to improve customer experience and lead time
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Attend factory walkthroughs daily to understand what challenges we are facing in meeting customer delivery demands and how/when they will be resolved.
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Keep accurate documentation of orders, customer complaints, and steps to address customer complaints

Data entry and experience / proficiency with Oracle systems
Strong organizational and time management skills
Excellent teamwork skills
Excellent customer service skills
Excellent written and verbal communication
Ability to build relationships with clients and colleagues
Adaptability to consistent changes in client needs and expectations
Ability to analyze order information and relay to individuals at different levels with our organization

BS / BA in Business or Technical degree preferred, 5+ years in customer facing roles required.

First Shift (United States of America)

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.